Presented by

  • Liz Fong-Jones

    Liz Fong-Jones
    @lizthegrey
    https://www.lizthegrey.com

    Liz is a developer advocate, labor and ethics organizer, and Site Reliability Engineer (SRE) with 16+ years of experience. She is an advocate at Honeycomb for the SRE and Observability communities, and previously was an SRE working on products ranging from the Google Cloud Load Balancer to Google Flights. She lives in Vancouver, BC with her wife Elly and a Samoyed/Golden Retriever mix, and frequently visits her in-laws in Sydney. She plays classical piano, leads an EVE Online alliance, and advocates for transgender rights.

Abstract

Taming the complex distributed systems we're responsible for requires changing not just the tools and technical approaches we use; it also requires changing who is involved in production, how they collaborate, and how we measure success. In this talk, you'll learn about several practices core to production excellence: giving everyone a stake in production, collaborating to ensure observability, measuring with Service Level Objectives, and prioritizing improvements using risk analysis.