Difference between pages "ClsXlca2015 behaviour" and "CLSXLCA"

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Behaviour
 
  
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= Community Leadership Summit X at linux.conf.au =
  
== Problem behaviour strategies ==
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== Unconference Resources ==
  
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* http://www.unconference.net/unconferencing-how-to-prepare-to-attend-an-unconference/
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* http://adainitiative.org/2013/10/02/running-your-unconference-discussions-effectively-adacamp-session-role-cards/
  
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== What is clsXlca? ==
  
=== What we want to get out of this ===
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Inspired by the [http://www.communityleadershipsummit.com Community Leadership Summit] run each year before [http://www.oscon.com/ OSCON], Donna Benjamin will convene CLSx at LCA to bring together community leaders, organisers and managers and the projects and organisations that are interested in growing and empowering a strong community. We invite the leading minds in community management, relations and online collaboration to discuss, debate and continue to refine the art of building an effective and capable community.
  
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'''As an open unconference-style event, everyone who attends is welcome to lead and contribute sessions on any relevant topic.'''
  
Many haven't had to deal much with problem behaviours much, and would like to learn how, particularly those who can't necessarily be told they're a problem.
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The Community Leadership Summit began in 2009 in Portland, Oregon, USA, and has grown to be a key fixture on the open source event calendar.  CLS was conceived and is organised each year by Jono Bacon. He is now at Github, but was senior director of Community at XPRIZE, and formerly community manager for the global Ubuntu community and author of [http://www.artofcommunityonline.org/ The Art of Community] by O’Reilly.  
  
Code of conduct enforcement
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Jono started the summit as a first step in helping community managers and leaders to define and refine their work, share knowledge and make connections in a vendor neutral way. And now, CLS is going global. CLSx events are local CLS style events that happen in locations around the world.
  
Dealing successfully with problem behaviours that manifest across professional and personal boundaries.
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Find out more about CLS: http://www.communityleadershipsummit.com/about/
  
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== Topics for Discussion ==
  
=== Open discussion ===
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=== What should we cover during clsXlca 2016? ===
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* Codes of Conduct - Next steps.
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* Community tools - "Community management tools - CRM systems, voting systems. What tools are people using to build their community?"
  
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=== What happened at clsXlca 2015? ===
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* see [[Clsx takeaways]]
  
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=== I'll be there in Geelong for 2016 ===
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* Donna Benjamin @kattekrab
  
==== What is problem behaviour? ====
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=== Futzing with categories and templates ===
  
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Pay no attention to the miniconf organiser behind the curtain.
  
* Code of conduct violation
 
* Refusal to admit you've done something wrong
 
* Anything preventing communal growth and causing conflict
 
  
Would be interesting to deal with this by putting yourself in the shoes of the person exhibiting that behaviour. They might feel they're doing the right thing despite others' opinions because they were so absolutely confident.
 
  
Community management vs affecting somebody's livelihood; we want to leave out discussion of the latter.
 
 
Dealing with somebody who has extremely positive effects on a community, but also has negative effects. Write a document that says how to deal with certain issues, and convey that to the problem person.
 
 
Focus on solutions rather than complaining about problems.
 
 
People behaving inappropriately often don't realising, and the first step is to identify that problem to the individual; lack of self-awareness.
 
 
Often any given behaviour isn't bad enough to provoke somebody to do anything about it.
 
 
Monkey, banana, water spray, ladder. (google it) http://johnstepper.com/2013/10/26/the-five-monkeys-experiment-with-a-new-lesson/
 
 
Educate newcomers to how things are done around here, but be open to new ideas from newcomers as well.
 
 
BDSM community, [[http://pervocracy.blogspot.com.au/2012/06/missing-stair.html broken staircase web post]].
 
 
Having a code of conduct or other framework goes a long way to making the problem easier to deal with.
 
 
Act like gravity when enforcing boundaries; gravity doesn't care why you fell, but the consequence is the same.
 
 
People need to look at the *intent* of a code of conduct, rather than necessarily take it literally, and not all people do this.
 
 
Code of conduct is a good way to turn away trouble people at the door.
 
 
==== What has worked for you ====
 
 
 
Discussing the issues with the person, possibly privately, and possibly publicly. Having open discussions all the time decreases the tension and makes people more comfortable to have these discussions more often.
 
 
Having an idea where you want the conversation to start and end really helps with preventing the discussion from being derailed. Also rehearsing that discussion in your head beforehand.
 
 
Some people want to avoid conflict at all cost.
 
 
If you can't separate the behaviour and the person, it makes it easier to tell that person that they're no longer welcome. If, however, there's a chance the person can change, then they can be welcome as long as they don't exhibit that behaviour.
 
 
Wanting to be an accepting community for people with mental disabilities makes it really difficult to accept that the person can't be accepted.
 
 
Some people have mental disabilities, some are just willfully unpleasant, and some are both. When somebody is both, things are difficult.
 
 
Some people with disabilities are incorrectly treated, and it's hard to identify.
 
 
Many people with disabilities externalise the blame and as such get what they want from the community in the community's attempt to be accepting of all.
 
 
Need to be confident in having a solution, and being willing to take the repercussions. This is made easier by having a code of conduct or similar (such as the white ribbon) that you stick to that says "I won't be silent about this; I will stand up and do something about it"
 
 
 
 
==== Advice for past self ====
 
 
 
 
Have a clear decision on what behaviour is acceptable and how you respond to something that isn't acceptable.
 
 
Raising issues as early as possible; don't be silent, because often the person just needs the issue to be raised.
 
 
Have policies and processes before incidents occur.
 
 
Discuss early with other community organisers on perceived issues and possible solutions.
 
 
When you have a conversation about troubling behaviour, ensure the conversation ends in an action plan.
 
 
The community learns by the slow process, so it's often not possible to deal with an issue quickly, but hopefully we can learn from past conflicts and deal quicker with similar conflicts next time.
 
  
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{{CLSXLCA}}
  
 
[[category: CLSXLCA]]
 
[[category: CLSXLCA]]

Revision as of 18:52, 23 January 2016

Community Leadership Summit X at linux.conf.au

Unconference Resources

What is clsXlca?

Inspired by the Community Leadership Summit run each year before OSCON, Donna Benjamin will convene CLSx at LCA to bring together community leaders, organisers and managers and the projects and organisations that are interested in growing and empowering a strong community. We invite the leading minds in community management, relations and online collaboration to discuss, debate and continue to refine the art of building an effective and capable community.

As an open unconference-style event, everyone who attends is welcome to lead and contribute sessions on any relevant topic.

The Community Leadership Summit began in 2009 in Portland, Oregon, USA, and has grown to be a key fixture on the open source event calendar. CLS was conceived and is organised each year by Jono Bacon. He is now at Github, but was senior director of Community at XPRIZE, and formerly community manager for the global Ubuntu community and author of The Art of Community by O’Reilly.

Jono started the summit as a first step in helping community managers and leaders to define and refine their work, share knowledge and make connections in a vendor neutral way. And now, CLS is going global. CLSx events are local CLS style events that happen in locations around the world.

Find out more about CLS: http://www.communityleadershipsummit.com/about/

Topics for Discussion

What should we cover during clsXlca 2016?

  • Codes of Conduct - Next steps.
  • Community tools - "Community management tools - CRM systems, voting systems. What tools are people using to build their community?"

What happened at clsXlca 2015?

I'll be there in Geelong for 2016

  • Donna Benjamin @kattekrab

Futzing with categories and templates

Pay no attention to the miniconf organiser behind the curtain.



CLSXLCA Group Discussion Notes template


Topic title

What's a short, shareable title for your discussion topic?

Introductions

Who is here? Recording this is optional - anonymity and privacy is sometimes more important when sensitive issues are being explored.

Name, community, role eg. Donna, Drupal, community working group chair.

Notes

Please record and share notes from the discussion as an ongoing record, and so we can build on it in future.

Resources

Any key resources shared or created during the discussion - list them here. eg links, books, people, organisations, etc.


Actions, next steps or key takeaways

It's all very well to talk, but what will we do next, or what key or new ideas will we be taking away from this discussion?